Library is the heart of any university system, where students, research scholars, teaching faculty as well as retired academician, use the library and spent their valuable time to gain information throughout the years. Users are the key persons of any library system. All the luxuries of information – revolution and problems of information explosion are centered on the user and his convenience. Understanding the user needs is half the battle won in providing information services. The success of any information system depends considerably on how best the system design is based on a close and accurate understanding of the user. To put it paradoxically, the user is not only the most important aspect, but is also a dynamic component of information system. As such, understanding the user is an important and a continuous activity. The performance of any library can be evaluated on the basis of the extent of satisfaction of users. Hence, there is a need to conduct the use and the users’ survey studies to evaluate the existing print and non-print resources, services, and facilities.

Key words: Users’ studies; Users’ satisfaction; Users’ survey; Library survey.