Abstract Records management (RM) seeks to efficiently and systematically control the lifecycle of records that are routinely generated as a result of activities and transactions. Most of the universities are continuously deploying integrated RM as a means of improving the decision making as well as service delivery quality and recognized as the core of the university activities. This research is an attempt to fill this gap by using Jimma University (JU) administrative staff as study-survey institution. The study has reviewed the literature and used the purposive sampling for administrative staff (122) of JU comprising middle level staff members, senior staff and junior staff. Structured questionnaires were used for data collection with interview and observation. Statistical Package for Social Sciences (SPSS) was used to analyze the data. The major findings revealed that the administrative documents are stored in both manual and electronic forms, which leads to quick decision making, saving office space and promotes good corporate governance. Further found that there are insufficient resources in terms of professionally trained records managers, training-starved administrative staff and office space. Therefore, it is recommended to use the electronic record management with fully trained manpower.