The quality rendering hospitals means services are safe, effective and patient centered. According to WHO any quality concerned means Health services should be timely, equitable, integrated and efficient. Hospital recognizes process management accessible, acceptable, and continuous from patients point of view. Patients are the empowered decision makers for any quality process and principles laid by the total quality management gurus. Quality care is interdependent on processes of structural inputs, infrastructural safety measures, Hospital operations
process and measurement, Evidence based patient care, Patient care services judged by the patient, Cost effectiveness, Minimum usage of resources. Dr. Deming, Juran, Ishiwaka, and other scientists of total quality management realistic basic contributions in the industries afterwards applied and practiced science in healthcare since the years begun of 1980. Quality Improvement is a continuous process in a
health care. The five basic Deming Principles out of fourteen
are: 

 The quality improvement is the science and the
management.
 For a quality control in a healthcare, if you
cannot measure it –you cannot improve it.
 Managed care means managing the process of
care, not managing physicians and nurses.
 The right data in the right format, at the right
time, in the right hands.
 Engaging the smart cogs of the health care.

Materials and Methods: The study was conducted in a tertiary care teaching Hospital, it’s a Descriptive study. The patient population in an Outpatients department, Inpatients department, and Health insurance patients were selected as a sample, Qualitative and Quantitative analysis analyzed for the primary data collected. Result: Patient satisfaction study and Quality management applied science in a tertiary care teaching hospital resulted as “Good” but the errors found in a study will be taken care to reach for “Best” as quality improvement is a continuous process in a health care.

Key words: Quality; Health care; Process management; Quality improvement.